customers are expected to read the below
Terms & Conditions before placing any
order and shall be bound by these Terms
& Conditions in all cases.
*.) We strive to the best of ability to deliver orders timely, however due to Coronavirus Pandemic, some order s may be delayed due to governmental lockdowns and logistical challenges globally.
To update you on orders & query, please send us your message here or contact us at . We are Working From Our Homes and we shall reply back to your query at the earliest.
We are taking all kinds of precautions against the pandemic Corona (or Covid 19). We also expect our responsible customers will understand the gravity of the situation and hence we request you to please support us during this uncertain fighting times for the humanity.
1.) In case of Branded items, all warranties,
after sales service and maintenance of items
will be subject to the condition of the original
manufacturer or owner of the brand. In case
of any defect or claim it may be lodged on
them thru us but we shall not be responsible
for any claim.
2.) In case of any confusion about the delivery
address or in case our delivery boy is unable
to locate the address, we reserve the right
to call the recipient at the given phone number.
In case any customer wants the gift to
be surprise in any circumstances it should
be mentioned in the other instruction box
in the order form.
3.) We always attempt once and if recipient not there/wrong address etc. - we consider the case to be "attempted to delivery" - "delivered" for perishable
Items like Flowers, Cakes, Fruits & Sweets.
In circumstances like : address is incorrect
/addressee not available / refusal
to accept, the customer will be charged for
the order.Depending on the delivery destination, the delivery schedule may vary from same day delivery to delivery within the next 1 to 3 business days, excluding the date of order. Holidays may extend it further.
4.) Product images shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control. Few other hand delivered items like Cake, Cycles, Pressure Cooker, T.V. etc. may also vary depending on availability of same stock. We reserve the right to change the items/model etc., however always ensuring full or higher value to our customers.
5.) If ordered flowers / cake / mithai / other gift items are not available in the respective city or town, we shall deliver available best quality flowers / cake / mithai / other similar gift items of equal value. We alwyas ensure that full or higher value to our customers in all such cases.
6.) If any non perishable product is not
available readily, the customer will be informed
about it thru email. And we shall courier
the gift to be delivered ASAP. We shall not
be responsible for any delay in such circumstances
out of our control.
In case of any complaint or dissatisfaction against the quality of product delivered the customer or the recipient is required to get in touch within 48 hrs with an image of the product delivered justifying the complaint. Based on the same, we may Refund or Redeliver the order but any refund or redelivery will be based on the sole discretion if the website. We shall not be liable for no claim amount of any nature more than the full value of the ordered amount under any circumstances.
8.) Since flower arrangement, cakes, fruit baskets
are hand made and subject to regional
/ local taste , there may be a slight variation
from the picture shown .Availability of particular
flower or other item may also lead to
the change of composition of arrangement.
However we try our best to deliver the products
as per the image.
9.) If any perishable product of particular brand
is not available in the city , a similar best
quality product , nearest to the item ordered
will be delivered.
Orders , including Midnight Orders , received after 4 Pm IST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
11.) Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown seperately due to technical restrictions and are taken to be understood.
All the courier items are dispatched through India's best courier Services. Also note that all courier gift items are delivered through renowned courier services and we may not guarantee the date and time of delivery in such cases.
13.) In case a customer wants to cancel an order he needs to do it atleast 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.
14.) The prices quoted at our website is for FREE delivery within city limits. Any delivery out of city limits and to villages etc. in case of Perishable Items may attract extra delivery charge between $1 to $3. After delivery of your order we may send a link for you to pay this extra delivery charge, if required. However, we shall not hold or delay your order and assure delivery on required date.
15.) In case the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
16.) The various logos/Trademark backed by product being sold by us on the website belong to respective companies and they are the owner of said Logo/Trademark.
All Wine and Champagne (Sparkling Wine) items sold on the website are Non-Alcoholic.
case of any order delayed due to Late Credit
Card Processing or any extraordinary circumstances,
it may be delivered at the next available
date with a notice to you but without
getting your specific confirmation to
this effect. Furthermore please note that we
deliver all orders between 9 am.to 8 pm.
and we do not guarantee delivery at a
particular time or between a time frame
mentioned by any customer in the order.Any
request made by any customer will be tried
to be implemented but may not be
adhered to and we reserve the right to
deliver the order anytime between 9 am. to 8
pm..A customer can not cancel any order
or ask for a refund or refuse to pay on the
ground of non-delivery within
a time frame.We however,do assure delivery
on the recorded date.
In case of Heavy Rains/ Bandh / Strike, we reserve the right to reschedule the delivery to an earlier or later date.
18.) Right of Refusal: IndiaFloristNetwork.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer.However, in all such cases IndiaFloristNetwork.com will refund the amount paid by customer in full.
19.) In case for a served(processed/delivered) order against which we have not received the money, due to any reason what so ever it is, the Customer & the Recipient shall be equally liable to compensate for the sum due. In case both the Customer & the Recipient refuses to pay us, we shall take appropriate legal steps to realize the sum due. Octroi charges in any, will be paid by the consignee as this may be applicable in the Recipients State.
20.) If we are unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
21.) For any international delivery sent through courier, any extra custom charges levied by the custom dept of recipient's country will have to be borne by the customer itself and we shall not be liable for the same.
22.) For deliveries at Hostel, Hotels & Hospitals address, POD signed at the reception or by security personnel will be a valid proof of delivery. Though we try to get the sign of the actually intended recipient but at these places, due to reasons beyond our control, we cannot assure it. If the delivery boy is stopped at the premise gate of any of these locations we try to get in touch with the recipient. If for any reason the phone goes unanswered we consider it as an attempted delivery.
23.) All Rakhi orders will be delivered at the earliest irrespective of delivery date chosen.
24.) All claims / disputes are subject to the jurisdiction of courts in Kolkata, India only.
25.) We are despatching all consignements as per your orders & we shall not be responsible for any clearance at respective Countries Customs Counter. It has to be done at you end.
26.) “By accepting our T&C, you also accept to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels”. However, we confirm that we do not give any customer data to any agency outside the group.