Terms & Conditions

1.) In case of Branded items, all warranties, after sales service and maintenance of items will be subject to the condition of the original manufacturer or owner of the brand. In case of any defect or claim it may be lodged on them thru us but we shall not be responsible for any claim.   

2.) In case of any confusion about the delivery address or in case our delivery boy is unable to locate the address, we reserve the right to call the recipient at the given phone number. In case any customer wants the gift to be surprise in any circumstances it should be mentioned in the other instruction box in the order form.   

3.) Delivery attempt is made only twice for perishable Items like Flowers, Cakes, Fruits & Sweets. In circumstances like : address is incorrect /addressee not available / refusal to accept, the customer will be charged for the order.   

4.) Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control. Few other hand delivered items like Cycles, Pressure Cooker, T.V. etc. may also vary depending on availability of same stock. We reserve the right to change the items/model etc., however always ensuring full or higher value to our customers.      

5.) If ordered flowers / cake / mithai / other hand delivered gift items are not available in the respective city or town, we shall deliver available best quality flowers / cake / mithai / other similar gift items of equal value. We alwyas ensure that full or higher value to our customers in all such cases.      

6.) If any non perishable product is not available readily, the customer will be informed about it thru email. And we shall courier the gift to be delivered ASAP. We shall not be responsible for any delay in such circumstances out of our control.      

7.) In case of any complaint against the quality of product delivered ,the customer / recepient needs to provide an image of the delivered item to take action against the complaint. But all such claims should be raised within 24 Hours of delivery. Refund or Redelivery can also be made depending on nature of the complaint and any decision to refund or redeliver is sole prerogative of the website.No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.

8.) Since flower arrangement, cakes, fruit baskets  are  hand made and subject to regional / local taste , there may be a slight variation from the picture shown .Availability of particular flower or other item may also lead to the change of composition of arrangement. However we try our best to deliver the products as per the image.

9.) If any perishable product of particular brand is not available in the city , a similar best quality product , nearest to the item ordered will be delivered.   

10.) Orders , including Midnight Orders , received after 4 Pm IST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.

11.)Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown seperately due to technical restrictions and are taken to be understood.  

12.) All the courier items are dispatched thru India's Best Courier Service , Partner of FedEx in India "BLUE DART".
So IndiaFloristNetwork.com will not be responsible if any item is not delivered on right time.   

13.) In case a customer wants to cancel an order he needs to do it atleast 24 Hours before the date of delivery or the date of shipment. However in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.

14.)The prices quoted at our website is for FREE delivery within city limits. Any delivery out of city limits and to villages etc. in case of Perishable Items may attract extra delivery charge between $1 to $3. After delivery of your order we may send a link for you to pay this extra delivery charge, if required. However, we shall not hold or delay your order and assure delivery on required date.

15.) The various logos/Trademark backed by product being sold by us on the website belong to respective companies and they are the owner of said Logo/Trademark.
All Wine and Champagne (Sparkling Wine) items sold on the website are Non-Alcoholic.

17.) Right of Refusal:  IndiaFloristNetwork.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer.However, in all such cases IndiaFloristNetwork.com will refund the amount paid by customer in full.

18.) Octroi charges in any, will be paid by the consignee as this may be applicable in the Recipients State.

19.) For any international delivery sent through courier, any extra custom charges levied by the custom dept of recipient's country will have to be borne by the customer itself and we shall not be liable for the same.